Zimbra Collaboration Suite (ZCS) is a collaborative software suite that includes an email server and a web client. It is not possible for a user to recover a forgotten password directly from the Zimbra interface because Zimbra does not provide the feature for password recovery for security purposes. However, the password can be reset.
To reset a forgotten password, you need to be an administrator or you need to contact your system administrator. Here are the steps a system administrator should take:
1. Login to Zimbra Admin Console: First of all, the system administrator needs to access the Zimbra admin console. This requires entering a specific URL in the web browser, which usually looks something like this: https://mail.yourdomain.com:7071/zimbraAdmin.
1. Searching for the Account: Once in the admin console, click on “Manage” and then search for the user account that needs its password to be reset. You can do this by typing the account name in the search box and hitting the “Search” button.
1. Changing the Password: After finding the account, click on it to load the account settings. Under the Account Information tab, you will see the field “Reset Password”. Here, you can enter a new password and confirm it.
1. Confirm the Change: After entering (and re-entering) a new password, save the change by clicking “Finish”.
Remember, a user can not reset their password on their own unless the administrator has set up this capability. Users who have forgotten their password usually have to contact their system administrators or IT department for a password reset.
It’s also important to note that the method to recover a forgotten password may vary if you’re using a Zimbra hosting service because each hosting service might have different admin procedures.
